The onboarding cadence
Live in 3 days. Here's exactly what happens.
Three days from first call to live coverage, then a 30-day quality check. Every phase has a named deliverable, so you always know what you are getting and what we need from you.
- 3 days
- from first call to fully live
- 0 days
- notice to leave
- 24/7
- coverage from day 3
The five onboarding phases
Day 1
Kickoff and access
We review your listings, get access to your PMS and channels and call your current manager for you.
- When
- Day 1
- Deliverable
- Access map and handoff plan
Day 2
Your playbook
We document every property (access, Wi-Fi, quirks, vendors, house rules), set your approval limits, set up AI workflows where you've chosen them and set up listings on your own account if needed.
- When
- Day 2
- Deliverable
- Property knowledge base
Day 3
Live
Guest messages, pricing and the cleaning calendar run through us from here, 24/7.
- When
- Day 3
- Deliverable
- Live 24/7 coverage
First 30 days
Quality check
Every reply and turnover is double-reviewed while we tune your playbooks against live guests. Don't see the value? You don't pay for these 30 days.
- When
- First 30 days
- Deliverable
- QA log and corrected playbooks
Every month after
Your report
Response times, revenue, turnovers and claims, plus what we're changing next.
- When
- Every month after
- Deliverable
- Owner report
Tiered Response Protocol
We exhaust every resource before we ever disturb you.
When a question comes in, the team works up this ladder in order. Reaching out to you is the last step, not the first.
Dashboard & SOPs
Check the property management dashboard for essential details and consult the SOPs for handling specific inquiries.
Quick Replies
Use pre-written responses in Airbnb or the PMS to address common questions swiftly.
Historical Queries
Search through past messages or logs to find similar issues and how they were resolved.
Listing & Photos
Refer to the Airbnb listing details (house rules, amenities) and property photos for clarity on layout, facilities or special instructions.
Ask the Lodging Gurus Team
If the resources above do not resolve it, escalate to the LG team for guidance.
Reach Out to the Client
If time-sensitive or critical matters remain unresolved, contact the property owner directly for final approval or input.
Only if it truly needs you
Next step
Your listings earn more. You're off call for good.
Tell us about your portfolio. You'll get a scoped plan, services, systems and pricing, within one business day.
No retainer until you approve the plan. No percentage of your revenue, ever.
