A free plan for hosts
Off Call Rescue. Free forever.
Cleaner didn't show? AC quit with guests inside? Pipe burst? Our team finds help fast, sends you quotes and tells you exactly what to say to your guest until it's fixed.
For hosts with 2 or more listings. 2 rescues a year and 1 review removal request each quarter, free. We coordinate. You approve and pay vendors directly. If we ever change the plan, you'll get 60 days' notice.
Average first reply under 10 minutes, 24/7. Read the terms.
Covered
What we rescue
Two rescues a year, for the things that go wrong with guests on the way or already inside.
- Cleaner no-show
- AC or heating failure
- Leaks and burst pipes
- Flooding and sewage backups
- Water supply and hauled water
- Other urgent repairs
If there's a gas smell, fire, smoke, a carbon monoxide alarm, an electrical hazard or anyone is hurt, the guest calls 911 (or the local emergency number) first. Off Call Rescue is not an emergency service.
Four steps
How a rescue works
- 1
Join with your email and listing link.
First name, email, one Airbnb link, how many listings you run and your country. Under a minute.
- 2
Finish the short setup form we email you.
Your phone, your listings and their systems, plus any backup cleaners and vendors you already trust.
- 3
Save your private rescue link.
Once your plan is active, we email the link. Add it to your phone's home screen or save it as a contact.
- 4
When something breaks, send it.
We call around, send you quotes, book on your YES and update you every 30 minutes with what to tell your guest.
Why hosts join
The first 30 minutes decide the review.
A no-show cleaner or a dead AC turns into a refund request and a bad review fast, especially when you're at work or on vacation. The first 30 minutes decide most of it: whether someone is on the way, and whether your guest hears from you before they open the app. Off Call Rescue puts a 24/7 team on the calls and the wording while you deal with your day.
What it doesn't cover
We never:
- Guarantee that a cleaner or vendor will be found, will arrive on time or will do good work.
- Pay a cleaner or vendor. You pay them directly.
- Work on site.
- Log in to your accounts.
- Message your guests. We send you the words, you send them.
Review removal requests
Each calendar quarter you can send us 1 review removal request for Airbnb, Vrbo or Booking.com. You send your photos, receipts and messages. We write the request in the platform's own policy language. You submit it from your account. Each platform makes its own decision and we can't promise an outcome.
Already a client? Full remote management covers all of this with no limit. See what it includes.
Read first
Four emergencies, handled step by step
What our team does in the first 15 minutes, the messages to send your guest and how to stop it happening again.
- Airbnb cleaner didn't show upThe first 15 minutes, finding a backup cleaner fast and what to tell the guest.Read the guide
- AC out with guests inside in a Las Vegas summerHeat risk, the checks a guest can do, a same-day HVAC visit and when to move guests.Read the guide
- Out of water at a Sunshine Canyon rentalHow cistern homes run dry, the warning signs and booking an emergency delivery.Read the guide
- Burst pipe or flooding at a Hocking Hills cabinShutting off the water, staying safe, photos for insurance and freeze prevention.Read the guide
Common questions
Off Call Rescue, answered.
Yes. Off Call Rescue is free forever for hosts with 2 or more listings: 2 rescues each plan year and 1 review removal request each calendar quarter. There's no card and nothing to cancel. If we ever change or end the plan, you'll get 60 days' notice by email.
No. We never log in to your accounts and we never message your guests. We send you a suggested message at every update and you send it from your own account.
You do, directly. We find and call cleaners or vendors from our own phone lines, gather quotes and send you the best options. Nobody is scheduled until you reply YES, and you settle up with them yourself.
We keep calling and keep you updated at least every 30 minutes, with a suggested message for your guest each time. We can't guarantee that a cleaner or vendor will be found, so we also help you plan the fallback: a later check-in, a partial refund or moving the guests.
Your next rescue opens on your reset date, the anniversary of the day your plan was activated. Unused rescues don't carry over.
You're covered already. Full remote management handles cleaner no-shows and urgent repairs with no limit, so there's nothing to join.
Next step
Want every issue handled, not just two a year?
Tell us about your portfolio. You'll get a scoped plan, services, systems and pricing, within one business day.
No retainer until you approve the plan. No percentage of your revenue, ever.
