Off Call Rescue Terms (Version 2026.11)
These Off Call Rescue terms are the twelve clauses you accept on the setup form. They sit alongside the site's Terms of Service and Privacy Policy.
1. The plan.
Off Call Rescue is a free plan from Lodging Gurus. When a cleaner doesn't show up or an urgent repair comes up at a registered listing, our team coordinates help remotely.
2. Who can join.
Hosts with 2 or more active short-term rental listings, in any country. One plan per host. We may decline or close a plan that doesn't meet these terms.
3. What's free.
Each plan year: 2 rescues. Your plan year starts on your activation date and resets on each anniversary. Unused rescues don't carry over. Each calendar quarter: 1 review removal request for Airbnb, Vrbo or Booking.com.
4. How a rescue works.
You send a request through your rescue link. We search for and contact cleaners or vendors using our own phone lines, gather quotes and send you the best options. We only schedule someone after you reply YES. We update you at least every 30 minutes and at each milestone, with a suggested message for your guest each time, until the issue and the guest conversation are closed.
5. Review removal requests.
You send your photos, receipts and messages. We write the request. You submit it. Each platform makes its own decision and we can't promise an outcome.
6. What we don't do.
We don't guarantee that a cleaner or vendor will be found, will arrive on time or will do good work. We don't pay cleaners or vendors; you pay them directly. We don't work on site. We don't log in to your accounts or message your guests.
7. Safety first.
If there's a gas smell, fire, smoke, a carbon monoxide alarm, an electrical hazard or anyone is hurt, the guest must call 911 or the local emergency number first. Off Call Rescue is not an emergency service.
8. Your part.
Keep your details accurate. You decide whether to hire anyone, and you remain responsible for your property, your guests and your platform accounts.
9. Your information.
We use it only to run the plan, never sell it and delete it on request. Our Privacy Policy applies.
10. Changes.
The plan is free forever. If we ever change or end it, we'll give you 60 days' notice by email. We may suspend a plan that is misused.
11. Liability.
The plan is provided as is. To the extent the law allows, Lodging Gurus isn't liable for vendor work, damage, lost bookings or refunds, and our total liability is limited to US$100.